Terms & Conditions

Southeastern Glow ("Southeastern Glow," "we," "us," or "our") operates a technology platform that helps independent beauty service providers ("Artists") connect with consumers seeking beauty services ("Clients"). Our services are offered through our website, mobile experiences, and related tools (collectively, the "Platform").

Southeastern Glow is a marketplace, not a beauty services provider. We do not perform spray tans, hair styling, makeup application, nail services, or any other cosmetic or beauty treatment. We do not employ, supervise, or control Artists, and we are not a party to the service contract formed between a Client and an Artist when a booking is made. Artists who list on the Platform also accept the separate Independent Contractor Agreement.

• Artists are independent contractors responsible for their own licenses, qualifications, insurance, equipment, scheduling, pricing, and conduct.
• Clients choose Artists at their own discretion and are responsible for evaluating an Artist's skills, reviews, and suitability.
• Southeastern Glow does not guarantee the quality, safety, legality, or outcome of any service performed by an Artist.
• By accessing or using the Platform, you agree to these Terms and our Privacy Policy at https://southeasternglow.com/privacy.

To book services, list services, or access certain Platform features, you must create an account and provide accurate, current information. By creating an account, booking a service, listing services, or otherwise using the Platform as a Client or as an Artist, you represent and warrant that you are at least eighteen (18) years of age and have the legal capacity to enter a binding contract.

• Clients: By requesting or confirming a booking, you agree that you are 18 or older. You may not book services for a minor unless you are the minor’s parent or legal guardian and personally accept these Terms and all service risks on their behalf.
• Artists: By creating an Artist account, accepting the Independent Contractor Agreement, listing services, or accepting bookings, you agree that you are 18 or older and legally able to provide the services you offer.
• If we learn that a user is under 18 (or has misrepresented their age), we may suspend or terminate the account and cancel related bookings without liability to Southeastern Glow.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
• You agree to provide truthful profile information and to keep your contact details up to date. Email is required for account and booking updates. A mobile number and SMS opt-in are optional and are never required to create an account or complete a booking.
• Users selecting a "Verified Student" profile status warrant that they are currently enrolled at an accredited higher education institution. Southeastern Glow reserves the right to request proof of student status or remove badges at its discretion.
• You may not create an account on behalf of another person without authorization, impersonate others, or use the Platform for unlawful purposes.
• We reserve the right to suspend or terminate accounts that violate these Terms, engage in abusive behavior, attempt to circumvent fees, or pose a risk to users or the Platform.
• Termination may occur with or without notice where permitted by law. Outstanding payment obligations survive termination.

Beauty and cosmetic services carry inherent risks. Clients should disclose allergies, medical conditions, skin sensitivities, and medications to their Artist before any treatment. Artists are solely responsible for obtaining informed consent and following applicable professional standards.

• Southeastern Glow does not warrant that any service will achieve a particular result, last for a specific duration, or be free from adverse effects.
• We expressly disclaim liability for allergic reactions, skin irritation, burns, infections, staining, hair or nail damage, dissatisfaction with appearance, or any other injury or loss arising from services performed by an Artist.
• The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
• To the fullest extent permitted by law, Southeastern Glow will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, goodwill, or business interruption.
• Our total cumulative liability to you for any claim arising out of or relating to the Platform or these Terms is limited to the greater of (a) the total platform fees you paid to Southeastern Glow in the twelve (12) months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).
• Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum extent permitted by applicable law.

Southeastern Glow may charge platform, processing, or service fees in connection with bookings and marketplace activity. Applicable fees are disclosed before you confirm a transaction or listing, as displayed on the Platform.

• Payments are processed through third-party payment providers, including Stripe. By making or receiving payments through the Platform, you also agree to the applicable payment processor terms.
• Clients authorize Southeastern Glow and its payment processors (Stripe) to securely store payment card details upon booking. Clients acknowledge that cards may be charged upon service completion or in the event of an applicable late-cancellation or no-show fee as defined by the Artist's policy.
• We are not a bank, money transmitter, or escrow agent. Funds flow according to the payment flows presented at checkout or in your Artist dashboard.
• Southeastern Glow offers both transaction-based commission options and recurring subscription tiers (e.g., for commercial business clients). Subscription fees auto-renew monthly and are non-refundable once billed.
• Platform usage fees, booking fees, and similar charges paid to Southeastern Glow are generally non-refundable except where required by law or expressly stated in a cancellation policy shown at booking.
• Service charges between Clients and Artists are governed by the Artist's stated policies and the booking confirmation. Disputes over service quality must be resolved directly between the Client and Artist unless we choose to assist at our discretion.
• You authorize us and our payment partners to charge your selected payment method for fees, taxes, and amounts you approve at checkout.
• Failure to pay amounts when due may result in suspension of booking privileges or account termination.

Before each booking request, Clients must acknowledge that beauty and cosmetic services involve risk. That acknowledgment is logged with the document version in effect at the time of booking.

• Clients should disclose allergies, medical conditions, skin sensitivities, medications, and recent treatments to their Artist before any service.
• Patch tests, strand tests, and product consultations are the Artist's professional responsibility; Clients should request them when appropriate (including spray tan or chemical services).
• Southeastern Glow is not the service provider and does not supervise Artists during appointments.
• By checking the booking waiver, Clients agree the Artist—not Southeastern Glow—is responsible for informed consent, technique, aftercare instructions, and the finished result.

Returns, refunds, redos, and service-quality remedies are the Artist's responsibility. Southeastern Glow is a marketplace only. We are not the service provider and are not responsible for returns, refunds, partial refunds, store credit, complimentary redos, or any other remedy for dissatisfaction, alleged defects, or results of a beauty service. Clients and Artists agree that those issues must be resolved between them, subject only to the limited Platform payment rules below and applicable law.

• Artist responsibility for returns: Each Artist sets and honors their own return, redo, and refund policies for the services they perform. By listing or accepting bookings, Artists agree that Clients look to the Artist—not Southeastern Glow—for any return, refund, or redo of the service.
• No Southeastern Glow liability for returns: To the fullest extent permitted by law, Southeastern Glow has no obligation to issue, fund, guarantee, or enforce a return or refund of the Artist’s service price because a Client is unhappy with results, timing, products used, or any other aspect of the appointment.
• Card-captured bookings: Clients authorize a card on file for completion charges and disclosed late-cancellation or no-show fees. If a Platform-processed charge is reversed or refunded (including at our discretion when required by law or to manage payment risk), Artists may be adjusted for reversed transfers; that does not make Southeastern Glow the party responsible for the service outcome.
• Platform bookings: Clients provide a payment card through Southeastern Glow. The service price is charged after the appointment through Stripe, including when the Client travels to the Artist. Artists or studios that do not use the Platform for payment are outside this checkout flow.
• Chargebacks: If a Client disputes a Platform-processed charge with their bank, you authorize us to share booking records with the payment processor. Artists agree to cooperate and may owe amounts we lose on chargebacks tied to their bookings.
• No-shows and late cancels: Fees disclosed at checkout (currently $15 when a card is on file and the Artist’s policy applies) may be charged according to the published cancellation window.
• We may assist with mediation at our sole discretion but are not obligated to refund service amounts or to compel an Artist to provide a return, redo, or refund.

Commercial studio accounts may purchase Standard seats ($15 per artist seat / month) and optional Premium listing boost ($20 / month). These are recurring Stripe subscriptions.

• Subscriptions renew automatically each billing period until you cancel via the Stripe Customer Portal or by contacting support before the renewal date.
• Fees already billed for a period are generally non-refundable except where required by law.
• Adding or removing seats adjusts quantity with Stripe proration as configured.
• Premium requires an active Standard subscription. Canceling Standard may affect Premium entitlements as reflected in your billing status.
• At checkout you must acknowledge these auto-renewal terms; we record the version you accepted.

You agree to defend, indemnify, and hold harmless Southeastern Glow and its officers, directors, employees, contractors, and agents from and against any claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Platform or violation of these Terms.
• Your interactions with other users, including bookings, cancellations, no-shows, or disputes.
• Services you provide as an Artist, including alleged negligence, misrepresentation, or failure to meet professional standards.
• Content you submit, including photos, reviews, portfolio images, or profile information that infringes third-party rights.
• Your violation of applicable law, including health, safety, licensing, or tax obligations.

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense.

SMS opt-in is completely optional. Email is the default communication method for account and booking updates. On our website signup form, you may check an optional checkbox that starts unchecked. Checking that box is the only way you consent to receive text messages from Southeastern Glow. Providing a phone number or creating an account does not opt you in. You can skip SMS, continue with email notifications, and still access all services on Southeastern Glow.

If you check the box, you agree to receive recurring text messages from Southeastern Glow for account verification codes, booking confirmations, appointment updates and reminders, receipts, and service alerts. Message frequency varies based on your account and booking activity. Message and data rates may apply.

• Consent Terms: Consent to receive text messages is not a condition of purchasing any goods or services. You may skip SMS and still create an account or book services using email updates.
• Opt-Out: Reply STOP to opt out of further text messages at any time. You will receive an SMS confirming your opt-out: "Southeastern Glow: You are unsubscribed and will not receive further texts from this number. To get texts again, opt in on our website at https://southeasternglow.com/sms (the box starts unchecked). Msg & data rates may apply."
• Support / Help: Reply HELP for help or customer care, or contact us directly at help@southeasternglow.com.
• Privacy: We do not share, sell, or rent your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. For details, review our Privacy Policy.
• Carrier Liability: Wireless carriers are not liable for delayed or undelivered messages.

• Bookings: When a Client requests or confirms a booking, a direct service relationship is formed between the Client and Artist. Southeastern Glow facilitates discovery, scheduling, and payment tools but is not responsible for fulfillment.
• Prohibited conduct: Users may not harass others, post false reviews, scrape the Platform, interfere with security, or use the Platform to promote illegal activity.
• Changes: We may update these Terms from time to time. Material changes will be posted on this page with an updated date. Continued use after changes constitutes acceptance.
• Governing law: These Terms are governed by the laws of the State of Mississippi, without regard to conflict-of-law principles, except where mandatory consumer protections apply.
• Contact: Questions about these Terms may be sent to help@southeasternglow.com.