Privacy Policy

We collect information you provide when you create an account, book a service, list services as an Artist, or contact support. This may include your name, email address, mobile phone number, profile details, booking information, and payment-related information processed by our payment provider.

• Account details such as name, email, phone number, and password.
• Booking and appointment details, including service, time, and Artist or Client information needed to fulfill the booking.
• Payment information processed by Stripe. We do not store full card numbers on our servers.
• Device and usage information such as browser type and pages visited, used to operate and improve the Platform.

We use personal information to operate the marketplace, create and secure accounts, process bookings and payments, send opted-in SMS messages (verification codes, booking updates, reminders, and receipts), prevent fraud, and provide customer support.

If you opt in on our website, Southeastern Glow may send SMS messages to the mobile number you provide. Email is the default contact method for accounts and bookings. Opt-in is a separate checkbox that starts unchecked on signup, checkout, and southeasternglow.com/sms. You must actively check that box. These messages are transactional and may include one-time verification codes, booking requests and confirmations, appointment reminders, cancellation or decline notices, and receipts after a completed service.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

• Message frequency varies. You may receive one verification text at signup plus transactional texts for each booking. Typical users receive up to 10 messages per month.
• Message and data rates may apply.
• You can opt out at any time by replying STOP. For help, reply HELP or email help@southeasternglow.com.
• Consent to receive SMS is not a condition of purchasing any goods or services. You can create an account, book, and use the Platform with email only. SMS is optional and can be skipped.
• We do not sell, rent, or transfer mobile opt-in data to lead generators or affiliates.
• Twilio processes messages only to deliver the texts you requested. That delivery processing is not marketing or promotional sharing.

Our Terms & Conditions describe the SMS program in more detail.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. We do not sell personal information. We do not sell, rent, or transfer mobile opt-in data to lead generators.

To complete a booking, an Artist or Client may see the name, appointment time, and contact details needed for that service. Stripe processes payments. Our website host stores account data. These operational processors are not given SMS consent to use for their own marketing.

We may disclose information if required by law, or to protect the rights or safety of Southeastern Glow or our users.

We retain account and booking information for as long as needed to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards to protect information, but no method of transmission or storage is completely secure.

Questions about this Privacy Policy or our SMS program may be sent to help@southeasternglow.com.